Velam Education - PRIVACY POLICY
Last Revised: 16/6/2023
Velam Education cares about your privacy. For this reason, we collect and use personal information only as needed to deliver our products, services, websites and mobile applications, and to communicate with you about the same, or as you have requested (collectively, our “Services”). Your personal information includes information such as:
Name
Address
Telephone number
Date of birth
Email address
Billing and payment information
Participants information (for students registration)
Candidate information (for job applicants)
Other data collected that could directly or indirectly identify you.
Our Privacy Policy not only explains how and why we use your personal information that we collect, but also how you can access, update or otherwise take control of your personal information. If at any time you have questions about our practices or any of your rights described below, you may reach our Data Protection Officer (“DPO”) and our dedicated team that supports this office by contacting us at privacy@velameducation.com. This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.
What information we collect, how we collect it, and why
Much of what you likely consider personal information is collected directly from you when you:
create an account or purchase any of our Services (ex: billing information, including name, address, credit card number, government identification);
request assistance from our award-winning customer support team (ex: phone number, voice recordings);
complete contact forms or request newsletters or other information from us (ex: email); or
participate in contests and surveys, apply for a job, or otherwise participate in activities we promote that might require information about you.
How we utilize information.
We strongly believe in both minimizing the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the Services you purchase or interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes:
Communicating with you. We may contact you directly or through a third party service provider regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed to contact you based on legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:
Email
Text (SMS) messages
Telephone calls
Messenger applications (e.g. WhatsApp, etc.)
Automated phone calls or text messages.
How we secure, store and retain your data.
We follow generally accepted standards to store and protect the personal information we collect, both during transmission and once received and stored, including utilization of encryption where appropriate. We retain personal information for as long as required to engage in the uses described in this Privacy Policy, unless a longer retention period is required by applicable law.
If you have any questions about the security or retention of your personal information, you can contact us at privacy@velameducation.com
Non-Discrimination.
We will not discriminate against you for exercising any of your privacy rights. Unless permitted under applicable laws, we will not: Deny you goods or services. Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties. Provide you a different level or quality of goods or services. Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
Changes to this policy.
We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on our home page, at least thirty (30) days prior to the implementation of the changes.
Contact Us
If you have any questions, concerns, or complaints about our Privacy Policy, or how we handle your personal data, you may contact our Office of the Data Protection Officer by email at privacy@velameducation.com. In the alternative, you may contact us by either of the following means:
By mail:
admin@velameducation.com
We will respond to all requests, inquiries or concerns within thirty (30) days.
If you are not satisfied with our response, you may direct privacy complaints to your local data protection authority. Velam Enterprise is the data controller for www.velameducation.com.
